Privacy Policy
This Privacy Policy explains how Royalpicks collects, uses, shares, and protects your information when you use our app and website.
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1. Introduction
Welcome to Royalpicks! This Privacy Policy explains how ROYALPICKS. ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use the Rentelo mobile application and our website (https://www.royalpicks.in), collectively referred to as the "Services."
Our registered address is # Ground Floor, 2, Vidhaya Nagar, Coimbatore -641014 - Tamilnadu, India.
By using our Services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information necessary to provide and improve our Services:
- Account Registration Information: full name, email, phone number, and a password you create.
- Identity Verification Information: driving license, address ID (e.g., Aadhaar/voter ID), passport; may include selfies for verification.
- Emergency Contact Information: emergency contact number and relationship.
- Optional Health Information: blood type and allergies (optional).
- Location Information: real-time GPS location data from the rented vehicle during your rental period.
- Transaction Information: rental details and payments (we do not directly store card numbers; handled by payment gateway).
- Communications Data: information you provide to support.
- Technical Data: device ID, IP address, and app usage data for analytics/security.
3. How We Use Your Information
- To Provide and Manage Services: account, verification, rentals, payments, refunds.
- For Safety and Security: vehicle tracking, emergency help, fraud/theft prevention.
- To Communicate With You: confirmations, invoices, security updates.
- For Customer Support: respond to your requests.
- For Marketing and Promotions: updates/offers (opt-out anytime).
- To Comply with Legal Obligations: legal/regulatory requirements.
5. Data Retention and Deletion
We retain personal data as long as you have an active account and as needed to provide Services. We may retain certain information to comply with legal obligations, resolve disputes, and enforce agreements.
6. Your Data Rights and Account Deletion
- Right to Access and Correct: update your info in the “Profile Detail” section.
- Right to Delete: delete account in app via Profile Detail → “Delete Account”.
When you request deletion, we erase personal information except data legally required to retain (e.g., transaction records for audits). This process is permanent.
7. Security
We use technical, administrative, and physical security measures, including encryption and secure servers provided by Amazon Web Services (AWS), to protect your information.
9. Children’s Privacy
Our Services are not intended for users under 18. We do not knowingly collect children’s data; if identified, we will remove it.
10. Grievance Officer
If you have questions/concerns, contact:
- Email: support@rentelo.in
- Phone: +91-99760 38888
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post updates on this page and update the “Last Updated” date.